Support Center

What you see in the employer app depends on your company's services, your security roles, and the record you are viewing. A missing menu or button usually has one of the causes below.

Steps

1. Check the company. Confirm that you are signed in to the company you intend to manage.
2. Check the service. Some menus appear only when your company uses the service. For example, the Random menu depends on the Random Selection Service.
3. Check the list and record status. Actions for active employees do not appear on the Terminated Employees or Applicants list, and some actions depend on the status of the record.
4. Select the record first. Actions that work on selected rows stay unavailable until you tick at least one row.
5. Check your screen size. On smaller screens the menu and filters move behind menu and filter buttons, and Quick Task moves to a floating button.
6. Ask your company administrator to review your contact access. If the problem remains, contact support with the screen name and the action you expected.

Tips

Do not share your password or verification codes with another person to work around missing access. Each person should have their own contact and sign-in.