Support Center

A record that seems to be missing is usually hidden by a filter, a date range, the employee's status, or your access. Check these before you create another record.

Steps

1. Check the company. Confirm you are signed in to the right company.
2. Clear the search. Clear Search For, select Reset, and search again with fewer words, such as the last name only.
3. Check the date range. Lists such as Tests can default to a recent period. Widen the period or the Test After and Test Before dates.
4. Check the right list. Look in Active, Terminated, Applicants, and Removed Applicants as appropriate.
5. Check the year. For random pools and selections, check the selected year.
6. Check your access. Branch access can limit which employees you see. Ask your company administrator.
7. Contact support with the record reference if you still cannot find it.

Tips

• Search before creating a record for the same person or event; duplicates are hard to untangle later.
• A test request and a completed test are different records on different lists.