Support Center

From the TPA app you can send a member's employee for a drug or alcohol test, record a test done elsewhere, and follow requests and results across your members.

Steps: order a test

1. Choose Members > New Test Request, or open the employer record and choose Employees > New Test Request.
2. Choose the employee and the test, and complete the request. The steps are the same as for an employer; see Order a drug or alcohol test.
3. Give the employee the test request instructions.

Follow requests and results

• Members > Test Requests lists test requests; open one to see its General, Documents, and Status tabs.
• Members > Tests lists tests; open one to see its General, Details, Documents, and Status tabs.
• Use New Test Record to record a test done outside a Med-Stop test request.
• From the test list you can send a Request Test Reason Change if a test was recorded with the wrong reason.

Forms and credit

• Members > Request Drug Testing Forms requests pre-printed drug test forms.
• Members > Credit Increase adds Med-Stop credit for a member. Each employer record also has a Credit tab with credit setup and receipts.